I installed my license but I still cannot run FME Workbench

  • Ensure that your machine key matches the key in your license file. Open your license file at C:\ProgramData\Safe Software\FME\Licenses\fme_license.fmelic in a text editor. You will see a line labeled MACHINE CODE. The code shown here must match exactly your registration key shown on the bottom left of the Licensing Assistant1. If they do not match, you will need to request another license. You cannot edit a license file directly.
  • Does it appear that your license has expired? Ensure you have installed your permanent license. If you have not received your permanent license you may need to request it. A temporary license may also stop working if you have changed the time and date settings on your computer, and you will need to contact your account manager to request a new license.
  • Do you see a message, "Duplicate license file.”? This is not an error, and FME should still run correctly. At times, an unlicensed FME will try to contact our licensing server to see if there is a license available for that serial number. If so, it automatically licenses itself. This message is caused when you try to manually license FME using the same license it has already automatically obtained for itself.
  • Do you see a message, "FME Licensing Notice Your current license is AutoDesk Map. This application cannot be used with current license..."? You may be using a Training or Generic license. Using your file explorer, navigate to C:\ProgramData\Safe Software\FME\Licenses. Delete every file in this directory except the file fme_license.fmelic. Restart FME Workbench or the FME application you were attempting to use.
  • Do you see a message, "Administrator permissions are required to license FME..."? The licensing assistant may need to be run with elevated privileges. Right-click on FME Licensing Assistant, and select Run as administrator.
  • If you have confirmed the machine key matches your license file and still cannot license FME, or you see error code -500 or -501, in rare cases a registry entry may be blocking your license. Run regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Safe Software Inc.\LICENSE. Delete the key called LICENSE.
  • Do you see a message, "License quota exceeded..."? Contact Customer Support.
  • Do you see another message? Refer to https://community.safe.com/s/article/troubleshooting.