Usage Statistics Tracking - FME Form and FME Flow

Safe Software Inc. (“Safe Software”) is committed to protecting your privacy while developing amazing data transformation software. Since 2005, FME software has contained a usage statistics feature that provides you with a better user experience and helps us improve our products. The following describes what information we collect, outlines how Safe Software handles the information, and explains how you can manage your participation.

Safe Software truly values input from our customers to help make FME software relevant, easy to use, and indispensable for your data transformation needs. We ask customers for their feedback at conferences, in training seminars, and when you contact us for support. And we really do listen!

Another way we gather customer feedback is by gathering usage statistics through our FME software. The resulting statistics help us identify trends and usage patterns (for example, what formats and transformers are used more than others). This information helps us focus our development efforts for future versions of FME software, improve the features that you use the most, and ensure you are getting maximum value from your FME license. The usage statistics feature is voluntary and you can opt out at any time.

Safe Software does not collect personally identifiable information, such as a name, address, telephone number or email address as part of the usage statistics feature.

Safe Software does not sell usage statistics or share them with third parties for marketing purposes. Usage statistics are used to improve your FME experience.

All information collected is handled in accordance with Safe Software’s Privacy Policy.

What information is being collected?

When you choose to permit usage statistics, your computer will send information to Safe Software, which may include product name, version, build number, platform (for example, Win64), and configuration settings (for example, dark mode, locale language), unique Safe-assigned user ID, serial number, and usage information such as length of session. This data is not linked to any personally identifiable information and can be used to create an organization profile and is also aggregated with data from other users for analysis. This helps Safe Software to compare data from identical installations and determine popular configurations.

Safe Software may also collect product usage information such as selected menu items, toolbar buttons pressed, dialogue boxes used, localizations, and what readers, writers, transformers, and coordinate systems are being used. This helps us identify usage patterns, such as the most popular readers, writers, and transformers. It also helps us identify how we should invest in future development, create high-value support resources, and improve our user interfaces.

System configuration information, such as the operating system that your computer is currently running helps Safe Software identify what system configurations should be used in our testing to best match our customer’s environments and to plan our future development based on hardware trends and the adoption of new technologies.

Safe Software may also collect information such as serial numbers and hashed user IDs. This allows Safe Software to tie usage statistics to an organization. This helps Safe Software to:

Provide knowledge, training, and support related to our FME Software.
Provide tailored troubleshooting assistance, including diagnosing compatibility or performance issues.
Recommend features or capabilities that may be relevant to your workflows.
Ensure our customer success and account teams can better support your goals.
Inform our customer success teams so they can provide more relevant support and solutions.

Safe Software does not sell usage statistics or share them with third parties for marketing purposes. Safe Software may present aggregated usage statistics at events, trade shows, customer meetings, and training seminars.

Does Safe Software receive any of my data processed through FME?

No. Safe Software never receives your datasets, dataset names, file names, field values, sample data, descriptions, or notes entered by users.

How often does the usage statistics feature send data?

Typically, the data collected on your system will be sent when you start the FME software. If your computer does not have access to the internet, the data will be collected and sent the next time you are online and running the FME Software.

All data collected is encrypted before being sent to Safe Software.

If I choose to participate, can I opt out later?

Yes, you may choose to join or end participation at any time.

In FME Form:

On Windows or Linux, you may change your preferences at any time by going to the “Utilities” drop down menu in FME Workbench, selecting “FME Options”, selecting the “Workbench” tab, and then scrolling to “General” to review your options.
On Mac, you may change your preferences at any time by going to the “Preferences” drop-down menu in FME Workbench, selecting “Workbench,” and then scrolling to “General” to review your options.

In FME Flow, administrators of the Flow deployments may change their preferences at any time by navigating to “System Configuration”, selecting the “Security” tab, and then scrolling to “Data Collection” to review your options.

Will I be contacted or receive spam if I participate?

If usage statistics are enabled, and you have consented to receiving communications from Safe Software, we may contact you to:

Assist with troubleshooting.
Recommend features and capabilities relevant to your organization’s use of FME.
Share information about solutions that may benefit your organization.
If you have Premium Support, or engage in quarterly technical account management meetings, then we will share these organizational insights with you so that you can better manage your internal use of FME.

You will never receive unsolicited third-party marketing or spam as a result of participating. Safe Software does not sell usage statistics or share them with third parties for marketing purposes.

At any time, you can opt-out from receiving communications from Safe Software related to usage statistics by emailing privacy@safe.com.

By sharing usage statistics, you’re helping us make FME faster, more reliable, and better suited to your needs. However, the choice is always yours.

Last Updated: October 2, 2025